Privacy

Privacy Policy

Last updated: September 24, 2026

This Privacy Policy explains how VestaFlo (“we,” “us,” or “our”) collects, uses, and shares information when you use the VestaFlo resident app, the front desk web application, and related websites and services (together, the “Services”).

1. Who we are

VestaFlo provides software that connects condominium residents with their building’s front desk. Building staff use VestaFlo to manage packages, requests, messages, notices, and related operations. Residents use the app to communicate with that desk and view information about their unit and building.

Questions about this policy: horace@vestaflo.com

2. Information we collect

Depending on how you use the Services, we may collect:

  • Account information — name, email address, phone number, password, unit number, condominium / building affiliation, residency type, and application or approval status.
  • Profile and household details — people, pets, vehicles, passes, access notes, and similar information you choose to add for your unit.
  • Communications and requests — messages with the front desk, maintenance and amenity requests, guest parking details, incident reports, violation responses, support messages, and related status updates.
  • Photos and media — images or short videos you attach to requests, messages, or support tickets (for example, evidence of an issue or a guest vehicle).
  • Package and building activity — package logs, notices, violations, work-order related information, and other records created by you or by authorized building staff in connection with your unit.
  • Device and notification data — device push notification tokens and related delivery status so we can send alerts about messages, packages, and building updates. We may also collect basic technical logs (such as approximate time of access and error diagnostics) needed to operate and secure the Services.

We do not require access to your precise GPS location to use the core resident app features described here.

3. How we use information

We use the information above to:

  • Create and manage resident and staff accounts
  • Operate front desk workflows (packages, requests, messaging, notices, parking, and related building services)
  • Send transactional emails and push notifications
  • Provide customer support and respond to app-help requests
  • Maintain security, prevent misuse, and troubleshoot issues
  • Improve the Services and comply with legal obligations

4. How information is shared

With your building’s front desk. Information related to your unit, requests, messages, packages, and profile details you provide is shared with authorized staff for that condominium so they can serve residents. That is a core purpose of VestaFlo.

With service providers. We use trusted vendors to host the Services, send email, and deliver push notifications (for example, cloud hosting providers, email delivery services, and Apple Push Notification service). They process data only as needed to provide those services to us.

Legal and safety. We may disclose information if required by law, regulation, legal process, or to protect the rights, safety, or property of residents, staff, VestaFlo, or others.

We do not sell your personal information.

5. Retention

We retain account and operational records for as long as needed to provide the Services to you and your building, fulfill support requests, meet legal or accounting requirements, and resolve disputes. When an account is deleted or a building ends its use of VestaFlo, we take steps to remove or de-identify personal data within a reasonable period, except where we must keep it longer.

6. Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; please use a strong password and keep your login credentials confidential.

7. Your choices

  • You can update certain profile information in the app or by asking your front desk.
  • You can control push notification permissions in your device settings.
  • You can request account deletion from the resident profile (where available) or by emailing horace@vestaflo.com.
  • Photo library access is optional and used only when you choose to attach media.

8. Children’s privacy

The Services are intended for adult residents and authorized building staff. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

9. International users

The Services may be hosted and processed in the United States or other countries where we or our providers operate. If you access the Services from elsewhere, you understand that information may be transferred to and processed in those locations.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Your continued use of the Services after changes become effective means you accept the updated policy.

11. Contact

For privacy questions, access requests, or deletion requests, email horace@vestaflo.com.

Website: https://vestaflo.com